Box Office Policies

Every person, regardless of age, MUST HAVE a ticket to be admitted to a performance.
THERE ARE NO EXCEPTIONS.

NO REFUNDS OR EXCHANGES

The only circumstance when a refund for tickets or ticket processing fees will be allowed is when The State Theatre cancels the performance.

CREDIT CARDS 

All major credit cards are accepted in the box office.

LOST TICKETS 

The Box Office can reprint your tickets provided you have the credit card used for the purchase or the transaction information. Call us at  607-277-8283 to replace your lost tickets.

GIFT CERTIFICATES 

State Theatre gift certificates are available at the Box Office in denominations of $25, $50, $75, $100, $150, $200 and can be used for tickets to all events. They’re not redeemable for concessions or alcohol.

INCLEMENT WEATHER POLICY 

If a performance takes place, despite weather conditions, The State Theatre will not issue refunds to patrons who did not attend. When in doubt, call the box office to confirm a performance.

LATE SEATING

Late seating of patrons is often disruptive to audience members seated on a timely basis. Therefore, patrons arriving late for a performance may be required to stand or sit in a pre-designated area of the theatre until intermission or until an appropriate break allow seating without disruption to the performance and our patrons.

FOR PATRONS WITH DISABILITIES 

Please specify seating needs when ordering your tickets. We currently are not able to provide audio description or sign interpretation for most events; however we can accommodate requests for small groups. Call or email the State Theatre Box office for hearing or visually impaired requests at boxoffice@stateofithaca.org 

More Questions? Visit our Frequently Asked Questions HERE!I